IT Support Officer Permanent Job Opportunity Opportunity to be the key IT Support Officer in a growing business IT Support Officer Opportunity - Permanent Role - Brisbane/Clontarf Opportunity to be the key IT Support resource in a growing businesses.
We require an IT Support Officer to join a business as their sole IT resource as they look to in-source their IT Support function.
This role is a great opportunity to take ownership for the IT function by providing 1st/2nd level support as well as taking ownership for projects and upgrades such as moving toward cloud.
We are looking for candidates who have experience with supporting both software (Windows) & Hardware (laptop printers) and this role will be well suited for candidates that have worked in small businesses and covered a wide range of fixes.
This position is based on-site in Clontarf with occasional travel to other sites.
Technology Support: Respond promptly to user-reported incidents via phone, email, teams, or face to face.
Resolve a wide range of technical issues related to hardware, software, networking, and operating systems.
Provide guidance and support to end users on how to use company IT systems and applications.
Escalate unresolved issues to appropriate technical teams or third-party vendors.
User Assistance: Provide remote and on-site deskside support for hardware, software, and peripheral issues.
Troubleshoot and resolve issues with desktops, laptops, printers, and other IT equipment.
Install, configure, and upgrade operating systems and software applications.
Assist in the deployment and setup of new hardware, ensuring systems are fully operational.
Perform routine maintenance and ensure that user systems remain updated and secure.
Support users in configuring and troubleshooting network connectivity, email, and other communication tools.
Occasional Travel to Melbourne, Perth, Sunshine coast and new sites as we grow to build strong working relationships with stakeholders Customer Service: Maintain a high level of professionalism and customer service at all times.
Communicate technical issues and solutions in a clear, non-technical manner to end users.
Ensure user satisfaction by following up on unresolved issues and offering timely solutions.
Knowledge Management: Update and maintain the service desk knowledge base with solutions to common technical problems.
Document troubleshooting steps and resolutions to assist in training and future support efforts.
Employee onboarding and offboarding Create detailed procedures to facilitate self service for common issues Maintain registers and refresh plans for equipment Monitor for system outages and issues and work flexibly to resolve outside business hours as required Maintain staff access, logins and controls Learn company systems and platforms and become an internal subject matter expert Continuous improvement: Identify areas for improvement of tech stack and assist with drafting business cases Monitor delivery of third party vendors and escalate as necessary Identify new technologies, upgrades and enhancements About Allura PartnersAllura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies.
Today, in addition to our proven private equity specialisation, we've become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation.
Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital.
We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.