* Hospitality / Travel / Tourism
* Front Office
* QLD | Cairns - Crystalbrook Riley
* Permanent / Full Time
25/10/2024
* A dynamic, inspiringly inclusive and guest centric working environment
* Permanent, full-time position across a 7-day roster
* Career advancement opportunities locally and Group wide
Living in the moment, Crystalbrook Riley blends local integration with an environmentally friendly ethos. Our 311 rooms and suites refresh the traditional modern aesthetic, and we create an atmosphere where playful sophistication elevates elegance and contemporary design, all while adding a touch of fun.
We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented and able to maintain composure while focusing on exceptional service. The role will lead our effective, guest-centered team and reports to the Hotel General Manager.
Responsibilities include:
* Driving guest satisfaction by delivering exceptional service and guest experience
* Development of talent within your team - rostering, coaching, mentoring and advancing a high-performance team
* A willingness to work across a 7-day roster that may include weekends, public holidays and nights
* Effective contribution within the established Management Team
* A focused, guest centric approach to service excellence
* Manage budget expectations through effective analysis, forecasting and controls bringing financial acumen, cost controls and effective communication tools
More about you:
We are seeking applications from dynamic and pre-established Hotel Front Office Managers. You will naturally demonstrate:
* A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
* Recent and demonstrable Hotel Front Office Management experience from high end and/or luxury establishments
* Strong IT skills - preferably with experience using Opera Cloud
* Relevant long term and permanent working rights in Australia
* A high standard of customer standards and delivery of service
* Tertiary qualifications in Hospitality and/or Hotel Management
* A natural energy with an ambitious driven for excellence
* A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships
Our benefits include:
You will work with exceptional people as part of a supportive, diverse and passionate management team whilst enjoying a flexible range of benefits that include:
* A market leading 50% F&B discount across all Venues
* $99 Room rates and a generous friends and family discount
* Lifestyle benefits including extra leave and earth advocacy days
* Green future - we are committed to enhanced sustainability practices
* Dedicated Internal Mobility Programme and reward scheme
* Online learning, career enhancement and development plans
* Personalised employee support network
* Regular service recognition and team events
Unfortunately, this position is not available to those on short term work or student visas.
Crystalbrook Collection is an award-winning hotel development and management company, with Australia's newest portfolio of distinctive upscale luxury hotels where differences are applauded. After only 6 years in operation, we own and manage over AU$1 billion in hotel assets currently located across NSW and QLD. Our growth phase has escalated with exciting plans that include a new hotel opening in Adelaide in 2026 and Canberra in 2027, with aspirations for further Australian & overseas expansion.
Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!