$70,000 PA + 5 weeks leave + Staff BenefitsWelcome to IBN Corporation and thank you for wanting to be a part of our team.IBN is the Trustee for the Mining Area C (MAC) Agreement between BHP Billiton Pty Ltd and the IBN Claim Group - the Yinhawangka, Banyjima and Nyiyaparli people of the Pilbara. Established in 2001, IBN is a charitable business operated for the advancement and prosperity of these communities. We provide programs and services to raise the personal, social and economic wellbeing of our members and deliver support and programs in health, education, housing, culture, enterprise development and employment. IBN’s head office is in South Hedland, Western Australia, approximately 350 kilometres north of the Mining Area C Project and we also have offices in Perth, Tom Price and Karratha.The OpportunityAs a Member Services Officer you are responsible for providing administrative support through a variety of tasks to ensure efficient office operations in the Member Services team. Your role will be the first point of call for all visitors to the organisation and is essential in ensuring quality customer service standards that are responsive to the needs of the Members and the wider community. Your role also provides support to senior management, staff and supports the overall delivery of the Member Services functions.The RoleProvide a welcoming and safe environment for clients and visitors.Manage and direct telephone enquiries efficiently and appropriately.Assist with Member and staff enquiries.Provide an efficient and courteous response to all enquiries in accordance with established procedures to ensure the best quality systems and delivery of services.Manage registrations of community program applications as required.Facilitate End to End support processing of community programs applications.Where practical, provide outreach to vulnerable Members in the IBN community for support.Ensure effective and efficient administration of IBN records and follow record management procedures.Accurately record information in manual and electronic documents and databases.Provide accurate information to internal and external stakeholders or refer enquiries as necessary.Assist the Assistant Manager Member Services in the smooth running of the community programs function.Provide access to building infrastructure locally for visitors and vendors.Work according to organisational policies at all times.Perform duties in accordance with organisational policies and standard operating procedures.Continuously conduct themselves in accordance with the IBN Code of Conduct, HR policies and Work Health and Safety policies.Other duties as directed.The RequirementsExcellent written and verbal communication skills, with a keen attention to detail.Ability to work independently and collaboratively within a team.Adaptable and open to learning new skills and methodologies.Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).Certificate III in Administration or progress towards the same is highly regarded.Experience in working with Aboriginal people and understanding Aboriginal Australian culture.Experience in the community sector is highly regarded.National Police Check (no older than 6 months and renewed every 3 years).Valid Western Australian Driver’s Licence (not Learner’s permit).The PerksAttractive salary commensurate with experience.Staff benefits including Health & Wellness allowance, Study support, uniforms.Not for profit Salary packaging up to $18,550 (tax free) per annum.Please apply directly through SEEK with a CV and brief cover letter outlining why you are interested in the role and how your experience meets the requirements. Shortlisting will commence immediately and will include initial phone screening.NoteIBN may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. Only short-listed candidates will be contacted.This opportunity is only open to candidates with the right to work in Australia.IBN Members, Aboriginal and Torres Strait Islander members of the community are encouraged to apply.How do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Member Service Officer?Do you have a current Police Check (National Police Certificate) for employment?Which of the following Microsoft Office products are you experienced with?Do you have customer service experience?
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