Let Them Eat is hiring a positive and motivated leader with a strong customer service focus to manage our store at Burnside Village Shopping Centre.Position: Full-time Permanent Food and Beverage Supervisor - Level 5 Restaurant AwardHours: 38 hours per week, Tuesday - Saturday roster (store open 7 days)Team: Seven employees (all currently casual)Let Them Eat is a South Australian-owned small business that proudly hand makes vegetarian wholefoods at our Mile End production facility. We sell our products across our five stores, as well as at events, markets, wholesale, and catering customers. Our business prioritises quality food and customer satisfaction. Visit our website for more information.This store is part of the Let Them Eat network, and you will receive support from the retail manager to ensure that the store aligns with the Let Them Eat brand's culture and expectations.Candidate Profile:Experienced and passionate about hospitality, including customer service, coffee, and food.Supervisory or managerial experience.Comfortable in fast-paced environments.Confident Barista with basic latte art skills.Excellent communicator who fosters a happy and engaged team.Positive, motivated, and a can-do attitude.Responsibilities:Supervise employees, including communication, rostering, training, hiring, team building, and performance management.Provide friendly and positive customer service, addressing queries, requests, and complaints.Ensure efficient and safe food and beverage service with high presentation standards.Handle financial tasks, such as operating the Square POS system, reconciling weekly, banking, and managing change.Manage stock control, including stock lists, ordering, rotation, receiving, and storage.Oversee store operations, ensuring well-stocked service areas, cleanliness, adherence to procedures, and compliance with store manual requirements.Ensure food safety by following guidelines for storage and serving, as well as maintaining cleanliness and sanitation.Maintain workplace safety, reporting hazards and incidents to keep the store safe for everyone.Manage online orders through the Let Them Eat website and Uber Eats.Key Performance Indicators (reviewed monthly):TurnoverWage percentageInvoices and cash expensesSquare POSCommunication:Store meetings with the teamOne-on-one meetings with staffCommunication with the retail managerStaff:Timesheet approvalsRostering complianceFeedback, performance, and handling complaintsDeputy software utilised (connected to the square POS for wage percentage)Stock control:Completion of stock listsMinimisation of wastageOrderingUBERSquare onlineOnly successful applicants will be contacted for a trial and interview.Join our wonderful team at Let Them Eat!Seniority levelMid-Senior levelEmployment typeFull-timeIndustriesFood and Beverage Retail
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