We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen. It starts here. With Bendigo Bank... and you. Come and lead a newly created small team that ensures the bank's compliance with regulatory requirements. Join our leadership team in our Mortgage Help Centre and drive a culture of customer care. You'll love the good you can do here: your hardship management and credit assurance experience will enable us to uplift the way we support our customers in financial difficulty. Know internally as the Team Manager Hindsight Reviews in our Mortgage Help Centre, you'll make an impact by: Leading a team of 2 Hindsight Review Officers: Create a high-performance team and culture, drive a high level of attention to detail and ensure all risks or shortcomings are identified with a "No surprises" team philosophy. Provide regular feedback and manage performance. You'll also be 'on the tools' conducting hindsight reviews: predominantly larger, holistic customer reviews which are a critical assessment to ensure our customers have received a high level of customer service & support. Providing oversight of the team's Hindsight Reviews with a focus on quality and ensuring completion within policy and SLAs. Escalating procedural failings where required and communicating review outcomes to relevant stakeholders. Supporting the implementation of change initiatives and process improvements, ensuring team ownership. Position description:Team Manager Hindsight Reviews Position Description.docx This is a permanent full-time position. We offer flexible work options that put our people first, and a hybrid model of minimum three days per week based out of our Adelaide or Bendigo corporate office. What you'll bring to the role To succeed in this role, we'd love you to have: Experience in hardship/collections management, credit assurance and/or consumer lending. Experience leading, coaching and motivating team members. Operational knowledge of the regulatory environment, legal processes and obligations for managing financial difficulties and the collection and recovery of secured and unsecured debts. Ability to foster a high-performance culture both within your team and department which provides constructive feedback and genuine demonstration of 'customer care'. Highly accurate approach with constant attention to detail and the ability to balance quality and quantity. Good time management skills with the ability to prioritise, meet deadlines and work within SLAs. So, why work for us? Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve. Want to be more than just a number? Join a team that truly values you and the diverse contribution you make, every day. Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand. You'll also get access to a great range of benefits, including: Flexibility means different things for different people. Whether it's hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process. Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application! We're making better, bigger. And we'll get there with you. Now's the time to set your sights even higher – on the future you and the future career you deserve. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! #J-18808-Ljbffr