National Customer Service and Administration ManagerJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.The OpportunityWe’re thrilled to offer a unique opportunity for a National Customer Service & Administration Manager to lead, inspire, and elevate our Cleanaway Daniels Health Inbound Customer Service Contact Centres and Administration Support Teams.In this high-level strategic role, you'll be the driving force behind our commitment to operational excellence, overseeing a team of 6 supervisors and around 35 customer service and admin professionals across multiple locations nationwide.This position is all about leadership, strategy, and impactful change. You’ll be at the forefront, guiding your teams toward continuous growth, fostering a positive culture, and ensuring that Cleanaway Daniels Health sets the industry benchmark for service excellence.Responsibilities:Lead & Inspire: Manage a dynamic, multi-site team across Australia, ensuring resources, training, and motivation are in place to meet our high standards. Creating a culture of engagement and continuous improvement while ensuring alignment with Cleanaway Daniels Health’s high standards.Drive Strategic Success: Use data-driven analysis to identify trends, recommend improvements, and drive initiatives that enhance the customer experience.Build Partnerships: Establish and nurture strategic relationships with internal and external stakeholders to strengthen Cleanaway Daniels Health’s footprint in the industry.Be a Change Champion: Contribute your industry knowledge and insights to help shape and implement the strategic direction for Cleanaway Daniels Health.About You:A hands-on, proactive leader with an exceptional track record managing multi-site contact centres in large enterprises, you know how to unite, develop, and empower teams, and you’re ready to bring fresh ideas to Cleanaway Daniels Health.Proven Leadership: Strong commercial acumen, paired with the ability to drive change and inspire a positive, values-driven culture. You have a track record of building high performing, engaged teams and thrive on coaching others toward excellence.Exceptional Communicator: Articulate, persuasive, and able to present complex ideas effectively across diverse teams and locations. Excellent communication, presentation, and analytical skills, with the confidence to influence across all levels of the business.Data-Driven Strategist: Skilled in analysing performance, making data-backed decisions, and implementing improvements to optimise outcomes.Culture Builder: Your supportive, hands-on leadership fosters a culture of trust, integrity, and value, driving continuous improvement in customer service.Financially Savvy: Able to manage the customer service P&L, ensuring cost efficiency while achieving strategic objectives.Benefits:Attractive salary packageFlexible working arrangementsCareer opportunities in a high growth, Australian businessSupportive and safe work environmentPaid parental leaveGreat company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.Our ProcessOur recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.Join us on our exciting journey towards a sustainable future.Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.
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