About the AgencyAs the steward for digitally enabling Australia’s health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the MyHealth App.Join our Technology Services Division, the heart of digital health innovation. We’re entrusted with the operation and enhancement of a reliable, secure national digital health infrastructure and health support systems.About the RoleAs an IT Support Analyst, you will be accountable for the IT Service Desk, User Support and Basic Administration for the Agency’s Business Applications/Systems, End User Computing, and other related technology, under the broad direction of the Assistant Director - IT Support in the IT Services Branch.The IT Service Branch are responsible for the evolution and operation of Agency’s business applications/systems and information technology; the engineering of external-facing and internal-facing products and systems across web, mobile, api, data and analytics technologies, and associated cloud and on-premises infrastructure and networking; and the build and reliability processes and technologies to ensure the quality, trust, reliability, and security in our products and systems.What You’ll Bring• Higher Education in Information Technology and/or Business (desirable)• IT / Digital / Business certifications and/or training in areas relevant to the role (desirable)• Previous experience in a similar roleEligibility• Ability to obtain and maintain national police check.• Australian Citizenship is a condition of eligibility.• Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.Our Benefits• Salary packaging / sacrifice is available.• Annual Christmas closedown– with no leave deduction!• Our Wellbeing Sessions & Employee Assistance Program• Work From Home & Attractive Flexible Working Arrangements.• Collaborative workspaces with new technology available within central locations.• Generous leave opportunities including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response.Additional InformationThe position to be filled in Brisbane. To apply, submit your resume and a cover letter.Please contact the recruitment team at careers@digitalhealth.gov.au with queries relating to the application process.Order of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.Closing Date: 30 March 2025, 11:00pmSalary: This role offers between $87,584 - $94,719 plus 15.4% superannuation depending on skills and experience.How to apply:Start your application by clicking the "begin" button.
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