Are you a hands-on, experienced travel professional looking to take the next step in your career?
We're seeking an Operations Manager to lead a small, passionate team specialising in delivering unforgettable group travel experiences.
This senior-level position plays a key role in overseeing operations and ensuring seamless delivery for international guests, with a strong focus on the European market.
This full-time role is perfect for someone who thrives on leadership, logistics, and elevating the customer experience.
Key Responsibilities Lead and manage a dedicated team of Tour Coordinators, ensuring timely delivery of high-quality group tours Build and maintain strong relationships with suppliers, negotiating contracts and maintaining high service standards Coordinate coach logistics, working closely with transport operators, drivers, and tour guides Troubleshoot and resolve operational issues that arise during tour execution Manage tour budgets, identify efficiencies, and maintain profitability without sacrificing quality Collaborate with the Managing Director to meet annual targets and strategic goals What We're Looking For Previous experience in tour operations or travel management (inbound preferred) Strong leadership and communication skills with a proactive approach to problem-solving Solid knowledge of the Australian tourism market and suppliers Ability to work under pressure and adapt to changing circumstances Familiarity with Tourplan is advantageous German language skills are a bonus A strong work ethic, attention to detail, and a desire to grow within the business What's On Offer Full-Time Role with long-term career growth and development opportunities Hybrid Flexibility - Enjoy 1-2 days of working from home each week ? Travel Perks - Access exclusive industry discounts and exciting familiarisation trips Birthday Leave - Celebrate you!
Enjoy a paid day off on your birthday after your first year Supportive Culture - Join a multicultural, friendly, and collaborative team that values your contribution Competitive Salary - $90-100K + super - based on experience and expertise Meaningful Work - Help deliver unforgettable travel experiences for international visitors across Australia Ready to Elevate Your Travel Career?
Join a passionate team that values your industry expertise and language skills.
Click "Apply Now" to submit your application, or reach out to Bree for a confidential conversation on (02) 9119 8744 or via ****** Please note: Only applicants with full Australian work rights will be considered.