As a Customer Service Agent, you will contribute to SIRVA BGRS’ success by serving as the first point of contact between SIRVA BGRS and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.What you'll Be DoingReceive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customersEffectively solve customer inquiriesAbility to communicate clearly when handling different topicsIdentify customers’ needs, understand and clarify the informationResearch every issue to provide solutionsCollaborate with your team and other team members to solve problems and share knowledgeBuild sustainable relationships and engage customers by going the extra mileAbility to assume additional responsibilities and work flexible hours as requiredWork with minimal supervision in a fast-paced environmentPerform various administrative tasks to support the Contact CentreWhat you Bring to SIRVA BGRSHigh school diploma or equivalentBilingual in English and French is a mustPrevious experience in a customer support role through a contact center preferredStrong phone and verbal communication skillsCustomer focus and adaptability to different personality typesAbility to multitask, set priorities, and manage time effectivelyYou foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovationOther Information:Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the BGRS–GS Company Security Officer (CSO)START DATE: 05/29/2023Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.
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