Senior Project Officer - Operational PerformanceJob Function: AnalystWork Type: Fixed term - full timeAbout this roleUtilise your Analytical expertise to provide support and advice to the Victim Services, Support & Reform business unitA Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 30th April 2026About the Business Unit:Victim Services, Support and Reform (VSSR) is part of the Police, Racing, Victims and Coordination group within the Department of Justice and Community Safety (DJCS). VSSR is responsible for the delivery and reform of services to victims of crime, placing victims at the centre of our justice system, as well as direct service provision through a range of programs including the Victims of Crime Helpline, Victims Register, the Victims Assistance Program, Child Witness Service and the Intermediary Program. VSSR is also responsible for designing and building a new administrative Financial Assistance Scheme (FAS), following on from the Victorian Law Reform Commission's review of the current system of financial assistance for victims of crime.VSSR values diversity, inclusion and social justice, and is committed to treating people of all cultures, ethnicities, gender identities, sexual orientations, bodily diversities, ages, abilities, and religions with dignity and respect. VSSR is the first Victorian government business unit to receive Rainbow Tick accreditation.About the Role:The Senior Project Officer, Operational Performance provides practice and technical leadership in a small team of data analysts working on reporting and evaluation across VSSR. The role will support the team to conduct business as usual reporting across multiple services using Salesforce and Resolve applications, and contribute to a range of data and process reform to improve operational performance across VSSR.Some of your duties will include:Acting as a Practice/Technical lead for the Operational Performance team's contribution to operational performance reform and reporting (for example, State Budget reporting (BP3), annual reporting requirements and contributions to reviews/strategies) across VSSRConducting high-level analysis of client services information needs, including operational performance of VSSR and DJCS funded services, and using this robust evidence to inform management of emerging issues and risksRepresenting VSSR on DJCS and whole of government research, policy and operational initiatives affecting victims of crime through the provision of timely, accurate and comprehensive collation and analysis of operational performance related data and narrative.About You:As our ideal candidate, you will possess:Thorough expertise and knowledge of performance reporting including data collection, statistical analysis, production of management/stakeholder reports, and applications such as MS Excel, SPSS and StrataA wealth of knowledge and experience using RESOLVE and Salesforce database software applications or similarExcellent written and verbal communication skills and demonstrated ability to translate complex technical concepts in ways that are clear and accessible for stakeholders.Qualifications/Requirements:A relevant tertiary qualification and experience is desirable.How to Apply:Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
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