About the Role
The Senior Service Designer will play a critical role in shaping and delivering service improvements that have a tangible impact on citizens' lives. This involves applying human-centred design principles to ensure solutions are accessible, inclusive, and aligned with user needs.
Key Responsibilities
* Conduct research and analysis to understand user needs and pain points
* Develop and deliver design solutions that meet user needs and organisational objectives
* Collaborate with stakeholders to co-create services that are user-centric and effective
* Evaluate and refine designs based on user feedback and testing results
Requirements
* 5+ years of experience in service design or a related field
* Proven track record of delivering successful design projects that meet user needs and organisational objectives
* Strong understanding of human-centred design principles and methodologies
* Excellent communication and collaboration skills
What You'll Bring
* A passion for designing services that improve people's lives
* A commitment to using human-centred design principles to drive service improvements
* Experience working with cross-functional teams to deliver complex projects
* A keen eye for detail and a willingness to iterate and refine designs based on user feedback