Job Title
Concierge Porter
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About Us
Novotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.
The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, with 180+ retail brands.
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Job Description
We seek a reliable and dedicated individual to join our Concierge team as a Porter.
As a key member of the team, you will maintain a welcoming and safe environment, ensuring guests have memorable experiences throughout their stay.
Duties:
* Be present at the Concierge/Front Desk or in the lobby to assist guests, colleagues, and visitors.
* Provide passionate, knowledgeable, and friendly service to external and internal guests at all times.
* Ensure collection and delivery of guest luggage in an efficient and timely manner.
* Assist guests with all enquiries and complaints and provide accurate information about hotel facilities and nearby attractions.
* Communicate with other departments to ensure relevant information is shared.
* Assist in maintaining a safe and secure environment for guests.
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Requirements
To succeed in this role, you should possess:
* Previous customer service experience, preferably in a busy hotel environment.
* Ability to provide prompt and efficient service, including building rapport both in person and over the telephone.
* Self-motivated with a positive and professional attitude.
* Good interpersonal skills with the ability to communicate with all levels of team members.
* Willingness to work flexible hours, including weekends and holidays.
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Why Work for Accor?
Accor is more than a global hospitality leader. We welcome you as you are and offer opportunities to grow and learn every day.
With us, work brings purpose to your life, allowing you to explore endless possibilities.
Join Accor and write your own story, discovering the limitless possibilities that await you at Careers.Accor.com .
Believe in yourself, care for the world, dare to challenge the status quo. #BELIMITLESS
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Benefits
* Participate in a global hospitality company and explore Accor's limitless possibilities.
* Enjoy on-the-job training and mentorship.
* Access pathways for career advancement and personal development within Accor.
* Take advantage of exclusive Accor discounts and global benefits.