Company DescriptionNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.
The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, with 180+ retail brands.Job DescriptionThe Guest Service Agents are the first and last impression at the hotel.
The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable.
Secondary to this, the role is responsible for ensuring the front office premises are safe, clean, and comfortable for guests.Key Duties IncludeProvide passionate, knowledgeable, and friendly service to external and internal guests at all timesAssist guests with all enquiries and complaints and provide accurate information about hotel facilities and featuresCheck guests in and out of the hotelHandle guest enquiries and provide information and assistanceCollect payment of accounts and issue invoices accordinglyCommunicate with other departments to ensure relevant information is sharedAssist in maintaining a safe and secure environment for guestsQualificationsPrevious customer service experience, preferably in a busy hotel environmentAbility to provide prompt and efficient service, including building rapport both in person and over the telephoneSelf-motivated with a positive and professional attitudeStrong knowledge of computer systems, including Microsoft Office and preferably OperaEnsuring strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys, and guest confidentialityGood interpersonal skills with the ability to communicate with all levels of team membersAvailable to work at least 4 shifts per weekBenefitsBe a part of a global hospitality company and explore Accor's limitless possibilitiesOn-the-job training and mentorshipAccess pathways for career advancement and personal development within AccorEnjoy exclusive Accor discounts and global benefits#J-18808-Ljbffr