AmazingCo creates and delivers unique experiences across Australia and globally, with a mission to help people lead more fulfilling lives.
About the Company
We are at the forefront of the experiences and events industry, seeking dedicated A-players to join our dynamic team.
About the Role
We are seeking a friendly and motivated individual to join our growing and fast-paced Kids Parties, Team Building and Hosted Events team.
This role offers invaluable experience in event management, operations, scheduling, and people and talent management.
* Lead and manage a team of talented hosts across Australia.
* Recruit and develop a team of exceptional children's entertainers and team-building facilitators.
* Oversee state-specific Team Leaders to ensure effective on-the-ground organisation.
* Ensure hosts are well-suited and thoroughly trained for their events.
* Provide ongoing training and regular feedback to hosts.
* Approve and manage host invoices and expense reports.
* Coordinate team schedules and manage availabilities.
* Oversee equipment management and event preparation.
* Manage post-booking processes and customer feedback.
* Contribute to the creation of new kids' party packs, team-building events and experiences.
* Analyse feedback trends to enhance event experiences and processes.
Success Metrics
* Achieve delivery targets and maintain full event capacity.
* Attain a high customer Net Promoter Score (NPS).
* Achieve target payout ratio.
* Successfully recruit and retain a high-quality team of hosts.
* Maintain high levels of host satisfaction and engagement.
* Ensure timely and effective resolution of customer feedback.
* Maintain operational efficiency through effective scheduling and resource management.
* Contribute to the development of innovative kids' party packs, team-building events and other experiences.
* Demonstrate continuous improvement in event delivery processes based on feedback and performance analysis.
Skills and Experience
* Exceptional organisational skills and the ability to multi-task.
* Strong relationship management skills with the ability to build strong rapport.
* Excellent problem-solving abilities, remaining calm under pressure.
* Superior time management and people management skills.
* Keen attention to detail.
* A passion for working with kids and/or hosting your own events is a bonus.
* General office work experience is preferred.
* Ideally, experience in event operations, management, delivery, or working with children.
* A passion for working with people is most important.