OnPlatinum ICT – Technical Account Manager onPlatinum ICT is a boutique Managed Service Provider with sustainable growth since 2012. onPlatinum offers a single point of contact for their clients' ICT needs - IT, security, consultancy, communications, and print.We deliver expert support across Australia and internationally from South East Queensland and Sydney bases.Our Sydney office, based in Pitt Street, is now seeking applications for a suitably qualified Technical Account Manager.The Technical Account Manager provides technical management of a portfolio of clients.The TAM is the client's point of contact for all account inquiries and provides key strategies to enhance the client's IT footprint.onPlatinum ICT goes by the philosophy of High Tech, High Touch and therefore is looking for an individual that possesses both these qualities.We deliver projects and surround solutions with second to none IT support based on ITIL and ISMS industry standards.Key responsibilities Provide Technical Account Management to clients.Develop and support the client's IT strategy in conjunction with Presales.Identify new business/service leads and forward to the Sales Executives.Manage the client's overall journey with onPlatinum.Assist in the management of onboarding and offboarding of clients with the Provisioning team.Project manage the delivery of client's IT solutions to ensure a successful outcome.Coordinate monthly/quarterly meetings and provide relevant reports.Manage client ticket escalations to ensure a timely resolution.Provide additional support and assistance to the client base as required.Commitment to training and personal development.Passion to attend industry networking and events.Commitment to promote the company culture and values.Key skills and experience 5+ years of experience in similar roles in the MSP space essential.Exceptional oral and written communication skills.Strong problem-solving and analytical skills.Well-developed interpersonal skills.Effective time management skills and ability to meet deadlines.Ability to operate in a team environment, contributing positively to the operations and working relationships.Can-do attitude and a strong sense of accountability.Demonstrated ability to provide excellent customer service and meet KPIs essential.Experience in Microsoft 365 essential.Experience with MS Dynamics and Connectwise Manage highly regarded.General understanding of Cyber Security highly regarded.Knowledge and understanding of data and fixed voice products desirable.Current driver's license with own reliable vehicle.Travel may be required throughout Queensland and New South Wales.All work-related expenses will be reimbursed.Background security checks will be conducted on potential candidates prior to employment.On offer: Growing company with room for internal career growth.Regular staff and social activities.If this sounds like you, then please apply via the link below.Please send a cover letter and resume outlining why you will be a great fit for our team.To be eligible for this position, you must be an Australian Citizen, Permanent Resident, or have full working rights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Technical Account Manager?Do you have experience in a role which requires relationship management experience? #J-18808-Ljbffr