DESCRIPTION In this role you will make an impact in the following ways: Ensures that worldwide parts support for customers, Original Equipment Manufacturers, and the Distribution Channel is available at first shipment for less complex new product launches.
Provides worldwide service parts support for current product in the field, while interfacing with manufacturing plant facilities, the Distribution Channel, Original Equipment Manufacturers, end customers, Parts Distribution Centers, Joint Ventures, Purchasing, and internal customers.
Supports the investigation of less complex parts related issues and facilitates the identified solutions.
Builds internal and external customer relationships and provide customer-centric solutions.
Develops product expertise and ability to fully support all Channels of distribution activities and service parts response requirements.
Provides service parts support for QuickServe process readiness.
Follows policies and procedures to ensure ethical and fair competition.
Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
Identifies and acts on opportunities with customers to upsell supporting products and services, as appropriate.
Provides guidance to other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
RESPONSIBILITIES To be successful in this role, you will have: • An alignment with the company values of Pursuit of Excellence, Integrity, Teamwork & Respect.
• Following all Occupational Health & Safety and Environmental policies & procedures at all times.
• Display sufficient technical knowledge and experience to successfully assist the customers.
• Strong interpersonal skills to liaise with a wide range of internal and external customers.
• Solid understanding of the commercial vehicle or similar aftermarket parts industry preferred QUALIFICATIONS Meritor product knowledge preferred Job Service Organization Cummins Inc. Role Category On-site Job Type Exempt - Experienced ReqID 2407940 Relocation Package Yes