Multiple opportunities across Victorian Government faculties in the customer service officer field. We are welcoming applications from highly motivated customer service officers who are looking to enhance their career in government while successfully delivering and contributing to large scale project outcomes. Adecco are seeking expressions of interest for a wide range of admin related roles within a variety of State Government departments. As a Customer Service Officer, you will be the first point of contact in the organisation for customer inquiries and will be responsible for providing exceptional customer service. Location: Blackburn Key accountabilities include: Undertakes accounts receivable and collections tasks, adhering to defined processes and compliance to meet service delivery performance and statutory obligations Action assigned key portfolios of customer engagement, maximalising timely debt resolution outcomes for recovery of service fees Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload reporting Provides a high standard of customer service engagement identifying customers’ needs to provide appropriate support to resolve debt outstanding or support solutions. Review customer specific circumstances, relative to billing resolution considerations including identification of additional information that may result in reassignment of payment liability or resolution of debt to ensure accuracy of billing outcomes Raise billing or collections queries appropriately to seek direction of anomalies or seek clarification if the billing outcome is unclear for specific circumstance, which cannot be readily identified with reference to current billing process, procedure or policies documents Undertake general administrative duties and other tasks Key Requirements: Proven customer service skills with an ability meet performance call handling targets Customer focus and adaptability to different personality types fostering excellences in all customer engagements High degree of accuracy, attention to detail and quality control Highly developed verbal communication skills to engage professionally with internal and external customers Professional and mature with sound judgement to ensure matters of a confidential or sensitive nature are handled appropriately and diplomatically Diligent with the ability to work independently with minimal supervision The preferred candidate will be required to undergo security checks such as police record Experience working in a customer service centre and competent at intermediate level in Microsoft Office, Excel and Word The successful candidate will join a team that embraces challenge, change and is passionate about making a positive impact on millions of Victorians. Adecco and the Australian Government are equal opportunity employers as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.