Description As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Concierge, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. Please note that this role requires Full-Time Working Rights in Australia. Position Summary: Be the “face of the hotel” – creating unforgettable memories for our guests through each interaction from arrival to departure Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning Assist the Concierge team in general operational tasks whilst supporting other front office associates Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings Plan and execute team building activities for our associates as they are our most important assets Ensure all guest’s requirements and requests are anticipated and completed in a timely manner Be the main point of contact for all external & internal clients for the department Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner About You: A current driver’s license Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rc.melrz.hrritzcarlton.com. The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90 years. Apply now