Job Description - Customer Care – Process Associate – English – Hybrid Krakow! (HEA012586)Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Responsibilities:Response to customer inquiries via e-mail, telephone, fax or systemOrder processing in relevant customer service systems which includes orders entryService administrationBilling inquiries which include price quotations, price checks and item quantityGeneral administration which includes customer files and sales contracts maintenanceAssist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.Actively participate in the on-going assessment of customer support processes and incorporate approved improvementsProvides ad-hoc support to internal and external stakeholdersMinimum Requirements:University degreeProficiency in EnglishSAP Order management experience is a plusGood knowledge of MS Office tools, use of email, familiarity with any order management software, internet & intranet usageEthical, trustworthy, communicative, action-oriented, problem solver, result-driven, fast learner, detail-oriented, flexible, accurate, able to handle stress and changesSkilled in time management, learning on the job, self-development, technical and functionalPreferred qualifications:Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and typesAble to write high-quality content to accommodate a variety of purposes and readersAbility to enhance group effectivenessAbility to handle pressure and also drive positive changeWhat can we offer?Stable job offers - employment contractWork in a multicultural and diverse environment with employees from over 30 countriesGenpact supports professional training and great career development opportunitiesFree access to our award-winning learning platformBenefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policyAs an Equal Opportunity Employer, we encourage you to apply to this opening position with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.Kindly please see our Privacy Notice for Employment Candidates: Privacy NoticeGenpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com.
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