Role: Change and Release Manager - Predominantly Remote Working
Job Ref: QAD263/2402
Pay Rate: Competitive Market Rate
Hours per week: 37 hours per week
Contract Length: Anticipated 6 months
Location: Southport
For this role you will travel as required (minimum of twice per month) to Southport
The Change and Release Manager will lead the implementation of processes to manage releases and changes within the program while integrating them into regular operations. You will navigate complex technologies, third-party suppliers, and internal and cross-government teams to deliver a key service. This role requires making informed decisions, assessing risks, and using processes, tools, and methods to optimise technology performance. You will set the strategy for the Operational Release Management team, prioritising focus areas, ensuring best-practice processes are well-documented, and establishing templates and frameworks for process variations across services and portfolios.
We are looking for candidates with relevant experience in GRO (General Register Offices) and Home Office Systems.
Key accountabilities:
* Lead and manage the Release Management process
* Organise team engagement with Incident Management during major incidents, ensuring that appropriate release management representation is made on technical bridge calls.
* Manage patterns or trends of non-compliance of the Release assurance policies and processes, by engaging at a senior level with Business Portfolios, Suppliers, Transition or Project Managers where necessary
* Engage with service transition teams to define processes for interim operating model capabilities for those assigned to release management.
* Set the strategy for the Operational Release Management team, deciding areas of focus and priority, ensuring that processes are well-documented and reflective of best practice, and agreeing templates and frameworks for process variations.
Key requirements:
* Relevant experience in GRO (General Register Offices) and Home Office Systems.
* Experience of developing, implementing, and adhering to ITIL v3 / v4 management processes and procedures
* Proven ability to lead and manage large teams.
* Deeply customer-focused
* Excellent document writing and presentation skillset
* Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model (desirable).
* Test management background to effectively orchestrate multiple change and release roadmaps (desirable).
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