Full timeOur client is a well-established strata agency who brings years' worth of industry knowledge and success to the table. Combined with their evolving experience and heavy investment in people, training and technology, it has positioned the company as an industry leader.Due to internal movement, they are seeking a Head of Strata Management to oversee their team of experienced Strata Managers.The Role:Lead and manage a team of strata managers to ensure high performance, client satisfaction, and compliance with the industry's standards.Provide coaching and support to team members to foster growth and development.Oversee the management of strata schemes, ensuring that all clients receive excellent customer service.Maintain an individual portfolio of buildings adjusted to sufficiently allow for Team Leader responsibilities.Provide backup Meeting support for staff as required, including coordination and control of holiday leave and portfolio management.Resolve escalated issues and complex client matters with a focus on delivering high-quality outcomes.Ensure compliance with legislation, company policies, and industry best practices.Monitor team performance, manage workloads, and work with branch management to communicate clear goals.The Person:A solid background in Strata Management and proven management experience.Must have a class 1 and 2 Strata Licence.Have a track record in achieving results in a client-focused environment.Strong knowledge of strata management and legislation.Excellent communication and problem-solving skills.Ability to manage multiple priorities and work under pressure.If this sounds like the role for you, apply today by clicking SUBMIT NOW or by contacting:Lucy Scott******0427 083 163 #J-18808-Ljbffr