About Us :
Toora Womem Inc is a not-for-profit organisation which has been delivering gender specific services to women in the ACT and surrounds since 1982. Our mission is to be the leading organisation in the ACT providing safe, respectful support for all women who are impacted by domestic and family violence, homelessness, the criminal justice system and/or alcohol and drug dependency.
About You :
* Current First Aid certificate.
* Current driver’s license plus registered and reliable motor vehicle for site attendance as required
* Satisfactory National Police Clearance
* Valid ACT Working with Vulnerable People registration
Position Summary :
To assist Toora services with administrative support around client services and provide out of hours crisis support and intervention to clients residing in our 12 shared residential properties, via phone and attendance at residence as required.
Key Requirements :
* Relevant Community Service qualifications and short-term crisis intervention skills within a feminist framework
* Minimum 2+ years’ experience in the community sector
* Capacity to work with challenging behaviours and crisis situations
* Flexibility to be available for the entirety of each shift
* Well-developed communication skills and ability to relate sensitively with women of diverse cultural, social, economic backgrounds.
* Record keeping and data entry skills
Job Responsibility :
Conditions of employment
* The duties of this position may be adapted to changing organisational requirements as determined by the service planning processes. Any change to the job description will not occur without consultation.
* Out of hours work may be required.
* Must possess a current driver’s licence and be willing to drive.
* Must possess a Working with Vulnerable People registration
* Required to work from any location, within integrated Toora Inc. service system.
* Work collaboratively within Toora Women Inc. service system.
* Must adhere to the policies and procedures of the organisation.
* Adhere to the Toora Women Inc WHS policy and related procedures and take reasonable care to protect your own health and safety at work and meet all obligations under the WHS Act 2011
* Participate in Toora Quality Improvement Systems including auditing, surveys and needs analysis
* Understand and adhere to all Toora policies and procedures.
Administrative Support Work
Provide administrative support to Toora services, including but not limited to:
* Data entry / client records management
* Review of documentation
* Preparation of correspondence
* Reporting
Sleepover Caretaker Responsibilities
* Respond to emergency contacts from Toora clients and undertake emergency assessments including safety and risk.
* Provide crisis intervention, practical and emotional support to clients, by phone or by attending the Toora residence as deemed necessary.
* Encourage women to self-manage crisis, in the first instance.
* Develop and maintain facility knowledge of Toora Women Inc. residences.
* Be available to respond immediately to any phone call, by keeping a designated mobile phone charged and in close vicinity.
* Restrict whereabouts and be able to attend any work site within 30 minutes of call out.
* Always ensure zero blood alcohol level during shifts.
* Provide handover to relevant case manager at end of each shift.
Performance management
* Engage in supervision with Director, Operations Manager or Manager
* Debrief with Director, Operations Manager or Manager after callout.
Work Health & Safety / Quality Systems
* Adhere to Toora Women Inc. WHS policies and procedures including self-care policy.
* Take reasonable care to protect own health and safety at work and meet all obligations under the WHS Act 2011.
* Work in accordance with relevant sector standards and participate in Toora Quality Improvement Systems, including auditing, surveys and needs analysis.
Job Functions :
Community development
Job Benefits :
$41.52 per hour plus penalty rates as per MEA
Selling Point :
Contact :
Shannon Jones