Becoming a Personal Banker at Bendigo Bank
We're not just a bank, we're united in our belief that better can be bigger, and together we're making it happen.
Your Role as a Customer Relationship Officer
You'll deliver an exceptional experience by meeting customers' end-to-end banking needs. Whether you're assisting with inquiries, educating them about online platforms, or recommending products and services, you'll value the impact you make on people's lives.
Key Responsibilities:
* Deliver win-win solutions for the bank and customers by developing expert understanding of their goals and designing solutions to meet their needs.
* Educate and support customers with digital literacy and online banking needs as we continue to innovate.
* Guide customers through personalized lending solutions, exploring tailored personal loans and credit card options to help them achieve their goals.
* Be a lifelong learner, bringing your brilliant mind and taking your career to the next level with on-the-job training and other learning opportunities.
* Build connections by supporting customers, giving back, and making our communities a better place while having fun along the way.
What We're Looking For
To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:
* Proven ability to achieve sales results through solutions that truly meet customers' needs.
* Confidence to communicate with new and existing customers face to face and over the phone.
* The ability to quickly build relationships and rapport with customers and colleagues.
* Eagerness to understand and share what makes us different.
* Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
* Experience in consumer lending - a plus but certainly not essential.
Our Community Banking Model
Our Community Banking model operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that profits are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships.
Why Work with Us?
Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve. Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day. Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.
Benefits
You'll also get access to a great range of benefits, including health and wellbeing support, discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. Take your learning to the next level through our corporate university 'BEN U'.