Urgent requirement of IT Field Support (EUC-L2) - Perm/Contract - BrisbaneRequirementsMust respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate.Should be able to troubleshoot hardware/software issues with laptops and tablets.Should have knowledge of AD, AAD & Windows 10, 11.Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record.Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software.Perform basic PC, network, and mobility troubleshooting.Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes; ability to identify problems and proactively suggest ways to improve processes as applicable.Contribute to Knowledge Base content in line with writing styles and content guidelines.Create, maintain, and publish appropriate User Guides and updates as needed.Very good communication skills.Duration: Permanent / 6 Months and possible extensionEligibility: Australian/NZ Citizens/PR Holders onlyEmail: jobs@hasthasolutions.com
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