Peppers Beach Club, 20 -22 Davidson Street, Port Douglas, Queensland, Australia Req #3511Monday, 25 November 2024Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom apartments and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen.PurposeAs Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.Primary ResponsibilitiesFoster genuine connections with guests, making them feel valued and comfortable during their stayAssist guests with transport and travel arrangements, luggage delivery and storage, parking and valet servicesAddress and resolve guest concerns promptly and professionallyOffer expert recommendations for local attractions, restaurants, and activitiesPromote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and MaintenanceSkills and ExperiencePrevious customer service experience, preferably in the hospitality industryA track record of effectively managing multiple tasks and excelling in high-pressure situationsStrong problem-solving abilities and a proactive approachOutstanding communication and interpersonal abilitiesHave a good grasp of local knowledge or the ability to quickly learn and improve current knowledgeDrivers licence – possessing an open (manual) drivers licence is advantageousWillingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as requiredBenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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