Customer Care Representative We are seeking friendly and confident people to join our Customer Care Team at our Burleigh Heads office.We are a family-owned business and we believe that good health begins with good water. We've been helping Australian families experience the benefits of filtered water for more than 30 years. We have exciting opportunities for anyone who thrives on providing an exceptional customer experience.As a member of our Customer Service Team, you will be responsible for maintaining our ongoing customer relationships. You will be making outgoing calls to arrange scheduled servicing and replacement of water filter cartridges to our existing customers and also managing incoming customer service calls from new and existing customers. If you have a growth mindset, looking to join a fun, friendly, family business, then look no further.Role & Responsibilities include: Welcome, Manage and embrace every sales opportunity with enthusiasmProvide an outstanding customer experience that is tailored to our individual customer's needsManage inbound and external calls with a professional and courteous manner Manage internal and external SMS and Email interactions promptly and accuratelyEffectively and efficiently manage service logistics by implementing service calendar coordination using serviceable areas and mapping codes to book customers in for annual scheduled servicingSound knowledge of Microsoft office programs Gain a wide range of knowledge and familiarity around Oracle NetSuite (CRM) and 8x8 Phone systemsFollow communication procedures, guidelines, and policies Management of customer records in NetSuite Complete understand of our product range to help our customers make the best choicesParticipation in initial and ongoing product, sales & service trainingWhat we are looking for: Commitment to excellenceExceptional verbal and written communicationExcellent attention to detailExceptional phone mannerSelf-accountabilityA strong work ethic with effective time management skillsHave a sound level of knowledge in Microsoft SkillsHave a sound level of knowledge in Microsoft Office programsHave experience with Customer Records Management (CRM) systems is an advantage, but not necessaryHave experience with 8x8 phone system is an advantage, but not necessaryHas the right to work in AustraliaSeeking an individual with flexible availability and openness to various hours from Monday - Friday or Tuesday - SaturdaySpecifically, we require someone capable of working from 11 AM to 7 PM and Saturdays 8 AM- 4 PMExperience in the water filtration industry is advantageous, but not necessaryWhat's in it for you: The position is a casual role Monday - Friday or Tuesday - Saturday Full time option after probation period for the right candidateEndless opportunities for growth and career progressionA fun and healthy working environmentRegular incentivesEAP service available to all employeesTo Be Considered: To be considered for this role, please apply via SEEK – with a covering letter outlining your reasons for your interest in this role and how you are a suitable fit. Additionally, please provide your up-to-date resume, specifying your current residential suburb.Applications will close on the 5th of August 2024 Click the Apply button and complete the online application process. In the meantime, feel free to browse our website for additional information on our company.NB: Only successful applicants will be contacted, with interviews held at head office in Burleigh Heads.