At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
We are seeking a Senior Officer Mobile Device Support to provide mobile device and front-line device based application support for AV's fleet of iOS and Android devices for our Service Management Department.
This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Ballarat Business Centre in line with our hybrid working model.
About the role
Reporting to the Field Services Asset Lead, responsibilities of this position include, but are not limited to:
* Manage and approve change requests from AV's mobile partner(s)
* Manage the mobile support queue ensuring prompt response and resolution for support incidents and service requests, consistent with Service Level objectives
* Build strong internal relationships by responding to customer escalations across Ambulance Victoria
* Provide advice and guidance to Ambulance Victoria staff for mobile device related queries and processes
About you
To be considered for this position you will possess:
* A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
* Demonstrated experience delivering digital & technology support services that preferably include mobile device support in a corporate environment
* Knowledge of Telecommunications expense management systems
* Demonstrated analytical and problem-solving skills with the ability to self-manage workload and priorities
Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.
The position description can be found on the AV Careers website here.
How to apply
Your application is an integral part of the selection process and should include:
* Cover letter outlining your experience and interest in the position
* Current resume
* A separate document, individually addressing the key selection criteria from the position description
Applications must be submitted by 11.59pm AEDT on Sunday 3 November 2024. Applications must be submitted via the AV Careers Centre website here to be considered. Emailed applications will not be accepted.
For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.
At all levels of our organisation, a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.
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