At Komatsu Australia, you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
We are currently seeking a Condition Monitoring Technician based at our Wacol facility to conduct reporting of Komatsu Oil Wear Analysis (KOWA) and Condition Monitoring Service (CMS) test results to customers in a timely manner. The position also provides dedicated support to Customer Support Groups, OEM customers and Komatsu contract business clients.
Key Responsibilities:
* Organise daily workflow to meet customer delivery expectations for Komatsu Oil Wear Analysis (KOWA) reports by the end of the business day (measured by daily report stats).
* Provide support to Customer Support Groups for KOWA reporting and CMS business product enquiries.
* Provide direct support to Komatsu and OEM customers upon request to enable clients to manage machine fleet maintenance and operational costs for equipment using CMS and KOWA products.
* Conduct training sessions at the customer's request to maintain sampling disciplines and promote quality of service to users.
* Manage Condition Monitoring Service key account clients as directed by the Senior Condition Monitoring Technician.
* Liaise with the Laboratory staff to maintain laboratory workflow and allow the customer reports to meet delivery schedules (key account turnaround stats are reported monthly).
* Assist Office Administrators to maintain data cleanliness of customer, machine and oil data records.
* Represent the Company in dispute resolution where KOWA reporting is involved.
Role Located:
Wacol
Komatsu Benefits:
* Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
* Financial: Company funded Income Protection Insurance.
* Career: Recognition, awards, flexibility, further education studies and internal career development.
* Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
* Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
* Yearly Bonus: Potential to receive a yearly bonus.
* Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
What we are looking for:
* Previous Experience in a similar role.
* Strong communication and Team Skills.
* Sound Computer & System Skills.
* Ability to work unsupervised and show initiative.
* Sound product Knowledge.
Qualifications:
Trade Certificate and Post Trade Experience.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.