Service Improvement Co-ordinator - Statewide Services
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
Position Details:
* Fixed Term Full Time (1.0 EFT / 80 Hours) until March 2026
* Salary Package: $101k - $121k + Superannuation
* Located at 549 St Kilda Rd with travel required to Albert Road Clinic
* Fitness Passport (Subscription membership to select gyms across Melbourne)
* Frequent professional development opportunities
About the Role:
The role of the Service Improvement Coordinator is to support and implement processes that guide the mental health service towards continuous improvement with a specific focus on feedback, audits and clinical risk management. This includes supporting the collection, use, evaluation and management of feedback and risk information within the Area Mental Health Service. This position is a resource and contact person in relation to feedback & complaints management, risk monitoring and improvement, adherence to standards and legislative compliance across the service.
About You:
Essential:
* Relevant tertiary qualification in a clinical discipline and/or health service management
* Experience or capacity to facilitate organisational change, support and involve staff and consumers in planning and service development initiatives
* Ability to review and analyse quantitative and qualitative data and compile appropriate reports
Desirable:
* Sound knowledge of the concepts and principles of quality management with emphasis on systems improvement
* Experience in facilitating and coordinating service wide reviews and developing plans and process to implement identified changes
* Proven ability developing, monitoring and evaluating quality and risk management systems in a health context
* Excellent written and verbal communication and presentation skills and an ability to apply these skills to a variety of stakeholders
* Demonstrated knowledge of the strategic, policy, organisational frameworks and legislation that influence public mental health in Victoria
Requirements:
* Australian working rights
* A current Working with Children Check and be willing to undergo a Background Check
Benefits:
* Salary Packaging & Novated Leasing
* Flexible Health Insurance coverage
* On-site car & bike parking opportunities nearby at The Alfred
* Fantastic onsite fitness facilities nearby at The Alfred
* Child Care Services nearby at The Alfred
* Located close to public transport and cafes
If this opportunity sounds like it is for you, click the APPLY button, include your resume and cover letter. For more information regarding the position, please contact Penny Herbert (Manager Strategy and Service Improvement) on ph: 9076 4778. All applications close at 11 pm AEDT, Friday 11th April 2025.
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
About the Company
The Alfred Hospital, also known as The Alfred, is a leading tertiary teaching hospital in Melbourne, Victoria.
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