We are seeking an enthusiastic customer service professional to join our Goulburn branch team for a permanent full-time role.
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:
* 38 hours per week
* Monday - Friday: 8.30am - 4.51pm
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services, and technology.
You will be joining one of our Multi-Channel Branches!
What is a Multi-Channel Branch?
* Between 9:30 am - 1 pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
* After 1 pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
See yourself in our team
As the Customer Banking Specialist in our Latrobe Branch, you’ll:
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts, and process applications for credit products.
* Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
* Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
We’re Interested In Hearing From People Who Have
* Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail, or Hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
If this role matches your experience and career goals, apply today!
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