Job no: 499401Work type: Permanent-Full TimeCompany: LINFOX ARMAGUARD PTY LTDLocation: Frenchs ForestAdvertised: 25 Mar 2025 AUS Eastern Daylight TimeApplications close:Apply nowOperating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity. Expect this and more when you join Linfox Armaguard Group.What does the job look like?As a Customer Service Manager, you'll be leading a close-knit team of 40 dedicated professionals, fostering a culture of excellence and teamwork. This isn’t a typical Call Centre – we focus on providing top-tier service and effective solutions to our customers with operational hours from 6 AM to midnight, 7 days a week. Key areas:Coaching and leading teams across customer serviceManaging all escalations both internally and with clienteleReporting and analyzing teams' performanceContinuous improvement to systems and processesResponsible for team budgetAre you the one?Your previous experience in this area makes you a true subject matter expert. Your energy and passion for team collaboration and excellence are infectious. You are an excellent communicator, someone that listens and responds well. You can demonstrate:Previous experience in a leadership position in customer service environmentSolution orientated attitudeNatural flair to build relationships and influence outcomesAn excellent attitude with a desire to lead, coach and develop othersFurther informationYou will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
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