The role:
The ServiceNow Application Specialist is primarily responsible for the design requirements of eHealth's instance of ServiceNow, support project Business Analysts with developing concepts and technical design and to work with Architects developing proof of concepts. The role will work in all aspects of the application development life cycle, facilitating the gathering of requirements, documentation of technical specifications, code development, documentation, deployment and post implementation support. The role is responsible for analysis, design, and development based on documented business requirements. This role is expected to support major projects, enhancements, as well as maintain/troubleshoot the production environment for ITSM, corporate and clinical applications.
Are you right for this role?
You will be assessed on your ability to demonstrate the following:
1. High level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the SDLC.
2. Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems.
3. Provide expert process advice, guidance and facilitation to stakeholders and ITSM process owners with regard to ServiceNow best practice development platform, methodology and solution architecture while remaining focused on Queensland Health business needs.
4. High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices
About Delivery Services Branch - eHealth Queensland:
The Delivery Services Branch is Queensland Health's trusted partner and advisor for digital health project delivery excellence. The branch includes the following units:
5. Digital Solutions and Technology
6. Digital Health and Business Solutions
7. Delivery Support Services
8. Clinical Program
9. Digital Partnership Teams
10. Digitally Enabled Business Solutions
11. Digital Capital Program
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
12. Competitive salary + generous superannuation and leave loading
13. Flexible working arrangements
14. Diverse work culture
15. Career training and development
To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) online today.