Mersey and West Lancashire Teaching Hospitals NHS Trust
We have an exciting opportunity for Band 3 Healthcare Assistant to join our team in Outpatients. You will be based between the Southport and Ormskirk sites.
General Outpatient is a very busy department where we assess, treat, and oversee the treatment paths for all patients in almost all specialties from start to finish.
As we are the "front door" of the Trust, all staff within Outpatients are expected to ensure all patients are treated with respect and dignity from start to finish.
Main duties of the job
You will have excellent interpersonal and communication skills and a demonstrable ability to work creatively both independently and as part of a multi-disciplinary team.
The post holder will assist trained nursing staff and doctors with the care of patients, procedures, chaperoning, and directing patients to other departments as required.
The post holder will prepare all consulting rooms ensuring the necessary documentation is available for clinicians and ensure all equipment and examination beds are cleaned and all consulting rooms are prepared prior to and on finishing each clinic.
The post holder will receive patients into clinic and provide them with the necessary information and advice as directed by the nurse in charge, providing a high standard of direct nursing care ensuring patient dignity is maintained. Be able to work under remote supervision.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9,000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Job responsibilities
Please see attached Job Description for full details.
Advertising Date - 10th January 2025
Closing Date - 19th January 2025
Proposed Interview Date - 29th January 2025
Person Specification
Qualifications
* Qualifications NVQ level 3 Health and Social Care or equivalent
* Care Certificate (equivalent to level 1)
* Literacy and numeracy functional skills level 2 or equivalent
Experience
* Demonstrable experience of working in a patient care/health-related role
* Experience of working in a team
* Knowledge of personal care and related procedures
* Knowledge of relevant legislation related to healthcare
Skills
* Ability to communicate effectively in both verbal and written formats
* Good interpersonal skills
* Able to work within a team
* Experience of supporting junior staff and learners
* Able to accept direction and guidance
* Aware of own limitations
* Able to prioritize own workload and manage time effectively
* Flexible, adaptable, and responsive to change
* Reliable and professional
* Ability to cope in stressful and challenging situations
* Inclusive and non-judgmental
* Punctual, motivated, and committed
* Effective role model demonstrating Trust values
* Basic IT skills
Other
* Frequent moderate effort for several long periods during the shift such as manual handling patients to support patient's personal care
* Concentration, focus, and frequent record-keeping requirements. Carrying out time-critical tasks.
* Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
* Aware of the process for accessing staff health and wellbeing support
* Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
* Able to carry out direct clinical care as required on ward or department
* Potential blood or body fluids exposure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
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