About Saffire
Saffire Freycinet is the world-famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking backdrop of Wineglass Bay.
A Day in this Role
You will report to the Assistant General Manager and ensure a seamless pre-arrival experience for guests. You will offer a warm welcome and personalized check-in, and manage the guest experience throughout their stay. You'll coordinate with departments to ensure smooth operations and conduct briefings to keep staff informed of special requests and guest needs, ensuring a consistent, exceptional experience for all guests.
What You Will Bring to the Role
* You'll be passionate about delivering the highest standards of guest services, ensuring a memorable experience.
* Highly developed organisational skills and a fine eye for detail are required.
* Advanced computer literacy, including Microsoft Office and RMS Hotel Management System (preferred).
* Proven leadership skills and team development skills.
* Strong interpersonal and communication abilities.
* Experience in guest-centric roles, capable of selling property experiences.
What We Can Offer
By joining the team at Saffire, you will gain exposure to working with inspiring industry mentors, and gain the satisfaction of knowing you are contributing to creating memorable guest experiences. This role is in a beautiful remote Tasmanian location, but still only a two-hour drive away from Hobart and Launceston.
Our staff has access to live-in subsidized and fully-furnished accommodation in Tasmania's breathtaking Freycinet National Park, which is located only 10 minutes' drive from holiday town, Coles Bay. You can also expect access to Wi-Fi, gym, entertainment, and BBQ facilities at the employee accommodation site as well as a complimentary meal on your shift.
You'll also receive access to hundreds of discounts across many brands, helping you save on everyday expenses, including bills, fuel, and groceries, fashion, restaurants, and entertainment.