About Us
DCOH is a locally owned and operated construction, development, operations, and hospitality company. Established in 1987 as Halikos Group, we own and operate a portfolio of hotels and venues under the banner of Thyme Hospitality.
We are committed to supporting the local community through strong buy-local policy, longstanding partnerships, relationships, and sponsorships with local community enterprises and an employ-local-first ethos.
We strive for excellence, leadership, and integrity in our work.
Main Responsibilities:
Operational Duties:
* Balance and audit daily financial transactions for all hotel outlets.
* Maintain and update accurate guest accounts and ensure proper documentation.
* Enforce security protocols to protect guest confidentiality and hotel assets.
* Process guest check-ins and check-outs efficiently and professionally.
* Respond promptly to guest enquiries, complaints, or requests with the highest level of service.
* Conduct night-time property inspections to ensure safety and security standards are met.
* Prepare and deliver reports, including financial summaries and daily activity logs.
Team Collaboration:
* Liaise with internal teams (e.g., Housekeeping, Engineering) to resolve guest issues and ensure smooth operations.
* Attend and actively participate in regular team briefings and training sessions.
* Share relevant updates and insights with team members during shift handovers.
Compliance & Safety:
* Above health, safety, and emergency procedures as outlined by hotel policies.
* Report hazards, equipment issues, or incidents to the Front Office Manager and follow up as required.
* Uphold Accor's Workplace Health & Safety (WHS) standards, including safe work practices and use of PPE.
Guest Relations & Services:
* Provide efficient, friendly, and professional service at all times.
* Handle guest complaints with tact, escalating issues when necessary.
* Represent Accor's values and Heartist culture by delivering memorable guest experiences.
Requirements:
* Availability to work overnight shifts, including weekends and public holidays.
* Strong attention to detail with excellent organisational skills.
* Flexible, adaptable, and able to work under pressure.
* Passion for guest service with a professional and approachable demeanour.
* Ability to work collaboratively in a multicultural environment.
Skills and Qualifications:
* Previous experience in a front office or hotel-related role (1-2 years preferred).
* Proficiency in Microsoft Excel and general computer literacy.
* Excellent verbal and written communication skills.