Our client is an award-winning lending business who specialise in home equity loans, providing clients tailored and flexible financial solutions.
Our client is seeking an entrepreneurial and passionate Team Lead to work directly with the Chief Customer Officer, where you will play a crucial role in ensuring an expert and well-polished experience for customers.
You will drive business growth and oversee a team who handle customer queries, sales and customer operations across all products.
You will need to have excellent communication skills, a passion for people and feel fulfilled when leading and mentoring a small team.
This is an excellent opportunity to join a growing business and learn from an experienced, high performing and engaging team.
Key Responsibilities: Develop and enhance service relationships with current and prospective customers Provide inbound and outbound customer support in pre-sales, onboarding, settlement and servicing, as well as mentor the team on best practice and up-skill them Support applications through the sales funnel, understanding customers needs and providing solutions Educate customers on the product(s) and deliver the best customer outcomes Problem solving and complaints handling, working with the wider team to manifest excellent solutions for customers About You: Sound knowledge of the lending and mortgages industry At least 4 years of experience in the mortgage industry Team leadership qualities, even if not in a formal leadership role previously A true passion for people and relationships, with outstanding communication skills University degree in finance, economics or business management Benefits for You: Be mentored by a high performing team and be a crucial pat of everyday operations Up-skill in Operations, Product, Compliance and/or Marketing Culture that values progression and professional development Beautiful office in the heart of Double Bay Competitive remuneration This is a full-time, permanent position based in stunning Double Bay offices.
Click APPLY or contact Francesca Mackenzie on 0482070036 or ****** for a chat.
Consultant Francesca Mackenzie Consultant 0482 070 036 ****** Reference number: BH-11908-1 Profession:Banking & LendingAll Banking & Lending Company: Keegan Adams Date posted: 1st Oct, 2024