Sandvik Mining and Rock Solutions Job Description
**Our Company and Culture**
We are a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. We conduct business in a sustainable and responsible manner, acting with high ethical standards, prioritizing safety and considering the environment and communities we operate in.
At Sandvik, we value diversity and aim to create an inclusive work environment where everyone is treated fairly and with respect. We are an Equal Opportunity employer and encourage applications from women and Aboriginal and Torres Strait Islander people.
**The Role**
The Parts & Service Sales Representative (PSSR) identifies aftermarket parts and service sales opportunities within an allocated customer base. The role involves developing, maintaining and growing customer account relationships through effective account management, incorporating customers' strategic requirements with value offerings from Sandvik.
The focus is on providing representation to customers at a higher level, with a greater focus on medium to long term goals for both customers and Sandvik.
**Areas of Responsibility**
1. Identifies aftermarket issues and opportunities, acts as liaison with customer until completion.
2. Develops sales opportunities for all aftermarket products across all Sandvik product lines.
3. Performs gap analysis and strategies on existing fleet to identify sales opportunities.
4. Maintains CMMS accuracy and compliance.
5. Responsible for achievement of agreed targets.
6. Ensures accounts are in compliance with terms and conditions of sale.
7. Provides support and assistance following up outstanding debtors.
8. Liaises between customer and Sandvik on aftermarket issues to ensure timely resolution.
9. Predictive parts forecasting through analyzing customer maintenance strategy and planning to ensure parts availability meets customer demand and expectation.
**Your Profile**
You will be flexible, self-motivated, with exceptional customer relationship skills and well-developed communication skills. You will have a strong understanding of customers' business and processes, along with business development experience with demonstrated growth results. A high level of intuitiveness, drive and determination to achieve goals and set targets for exceptional levels of customer satisfaction is essential for this position.
Mechanical trade qualification or mechanical aptitude, high competence in computer literacy and systems is required for this role, along with experience with underground Mining. You must have confidence to work underground and capacity to travel up to 40% regionally.
Parts and Service experience would be favourable. Background specific to Sandvik equipment would be a distinct advantage or product knowledge, with Surface or underground experience. Must have a current driver's license.
**What We Offer**
* Fully maintained tool of trade vehicle.
* 25% Sales Incentive Plan bonus scheme.
* Flexible work arrangements allowing work from home.
* Employee Benefits Program including options for salary sacrifice.
* Superannuation contribution of 13% on top of earnings.
* Length of Service Recognition program.
* Paid parental leave.
* Training and development opportunities.