* Job Title: Key Account Manager (SAAS/Software Solutions)
* Location: Adelaide, Australia
Job Responsibilities:
* Business Development: Analyze account potential to develop new business; initiate, develop, and close sales; recommend new applications and sales strategies.
* Account Analysis: Identify potential in accounts by studying current business, evaluating additional needs, and analyzing opportunities.
* Customer Relationship Management: Serve as the primary point of contact for all customer account management matters. Ensure the timely and successful delivery of solutions according to customer needs and objectives.
* Internal Coordination: Collaborate with the Internal Support team to deliver the right solutions to customers on time.
* Client Support: Assist with challenging client requests or issue escalations as necessary.
* Sales Process Initiation: Build relationships to initiate the sales process; qualify potential leads and schedule appointments.
* Growth Opportunity Collaboration: Work with the sales team to identify growth opportunities within the territory.
* Client Development: Develop new business with existing clients and identify areas for improvement to meet sales targets.
* Metrics Forecasting: Forecast and track key account metrics, such as quarterly sales results and annual forecasts.
* Reporting: Prepare reports on account status.
* Monthly Client Engagement: Engage with key accounts monthly to understand usage patterns, provide usage recommendations, and suggest additional applications if needed.
* Contract Negotiation: Negotiate contracts and close agreements to maximize profits.
* Relationship Building: Build and maintain strong, long-lasting client relationships.
* Sales Development: Present initial proposals, explain product and service enhancements, and introduce new products and services.
* Trusted Advisor Role: Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
* Progress Communication: Clearly communicate the progress of monthly and quarterly initiatives to the reporting manager.
* Sales Strategy Contribution: Contribute to sales strategies by evaluating current product results, identifying needs, and monitoring competitive products.
Requirements
Preferences:
* 3-5 years of experience in sales/account management roles.
* Australian National. (A Must)
* Deep understanding of B2B SAAS products.
Benefits
* Salary Range: AUD 110K Base, Rough OTE: 140 - 150K
* Work Location: Adelaide (Hybrid)