IT Support / Analyst – Global Pharma Leader | Milperra or Penrith Location $70K to $80K + Superannuation (experience dependent) Are you an experienced IT professional with a passion for innovation and problem-solving?Join a world-leading pharmaceutical company based in Milperra or Penrith, where cutting-edge technology meets life-changing solutions.Why You'll Love This Role: Work with a global leader in the pharmaceutical industry Collaborative, supportive, and close-knit team environment A business committed to advancing systems and embracing innovation Great tenure across the business – people love to work here Opportunities for professional development and career growth Some work-from-home flexibility offered The Role: We are seeking a proactive IT professional with a proven track record of success and a passion for technology.You'll play a key role in supporting and enhancing IT infrastructure, ensuring smooth day-to-day operations, and contributing to exciting digital transformation projects.This business hires on a great attitude and excellent communication skills, they are prepared to train if you have the right behaviours!Key Areas of Accountability: Level 1 and 2 IT support, with occasional Level 3 assistance IT and business systems project implementations Running user training sessions Software updates and hardware installation Help desk support across multiple sites, with support from your team, as well as NZ Project work and system improvements Company car available for regional travel Site visits take priority What We're Looking For: Ideally, 2 to 3 years of IT support experience in Windows and Google Workspace Strong relationship-building skills A good team player who can work across functional and global teams Ability to work under pressure and meet tight deadlines Great attention to detail and discipline in keeping documentation and procedures up to date A great communicator with patience and empathy to support users of all levels A passion for technologies and their impact on business performance Perks for Working with Us: $70K to $80K + Superannuation Up to 12.5% superannuation + Life/TPD and Salary Continuance insurance Learning and Development opportunities Flexible on-site base: Milperra or Penrith Role available due to internal promotion Always new and exciting projects to work on Location: Based in Milperra or Penrith, with travel to three other sites.If you're an IT professional ready to make an impact in a global company, we'd love to hear from you.Apply Now and Take Your Career to the Next Level!