Sport Bar Food & Beverage & Guest Services Team Members
About this role
We are seeking energetic and friendly Sport Bar Food & Beverage & Guest Services Team Members to join our team at the Queens Hotel Gladstone in Gladstone, QLD. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless and enjoyable experience for our guests in our lively sports bar and hotel.
Key Responsibilities
* Deliver exceptional customer service to guests in the sports bar and hotel
* Prepare and serve a variety of food and beverages, including alcoholic and non-alcoholic drinks
* Restock and maintain the bar and food service areas to ensure they are well-presented and stocked
* Assist with cash handling and processing customer payments
* Provide a warm and welcoming atmosphere for all guests
* Adhere to all relevant health, safety and licensing regulations
* Collaborate with the wider team to ensure a smooth and efficient operation
Requirements
* Previous experience in a customer service or hospitality role, preferably in a bar or restaurant environment
* Strong communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
* Familiarity with cash handling and point-of-sale systems
* Excellent problem-solving and decision-making skills
* Flexible and adaptable, with the ability to work in a fast-paced environment
* A current Responsible Service of Alcohol (RSA) certificate or willingness to obtain one
About us
The Queens Hotel Gladstone is a well-established and popular hotel in the heart of Gladstone, Queensland. We pride ourselves on delivering exceptional hospitality and creating a welcoming atmosphere for both local and visiting guests. With a strong focus on customer service, we are committed to providing an enjoyable and memorable experience for all who walk through our doors.