Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programs including discounted gym memberships Human Resources leads the implementation of the Group’s People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. Ensuring talent practices support relevant stakeholders and reflect HSBC values, the function reviews the people implications of business plans while delivering policies, projects, processes and activities in support of business objectives. The key focus of the role of Senior HR Advisor is to support the change journey for people managers across a broad range of HR Processes in a fast paced environment. You will work closely with the Head of HR Advisory to support managers and employees with the complex interpretation of policy and procedures and provide guidance and coaching for complex events, also partnering with HR centres of excellence and specialist teams where required. You will be an experienced Senior HR Advisor/HR Business Partner or an HR Advisor looking to progress. You will also support and guide managers with managing complex employee relations cases and matters such as managing end to end investigations, supporting with business changes, policy updates and related queries. Key responsibilities Customers / Stakeholders · Deliver outstanding customer service and sound advice to employee and managers at all levels and business areas including Senior Executives · Communicate regularly with the customer contact support teams and GSO areas to highlight service themes and potential areas for improvement · Key stakeholders: § Clients from within the business at all levels (People Managers and Employees) § Specialist area teams and external service vendors as needed § Internal departments that connect to HR services as needed § HR Contact Centre teams as needed Impact on the Business · Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required. · Provide advice and guidance through a range of channels, e.g. case management tools, through teams, balancing face to face contact as necessary. · Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate. · To deliver as appropriate focus groups training and briefings to the business in areas as required to continue to develop knowledge on policy and process. Requirements Requirements · Substantial experience gained in one or more of HR specialisations, Employee Relations, Performance & Reward or Learning & Talent Development ideally gained within a global financial services organisation or professional services · Ability to manage and guide employees and managers through complex employee relations issues and queries and demonstrate resilience and clarity during challenging situations when required · Strong problem solving skills and the ability to challenge and influence decisions and outcomes. · Ability to understand complex situations and provide clear guidance and, where necessary, challenge others with tact and diplomacy · Accurate and detailed conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation. · Willingness to undertake continuous development of technical expertise in relation to legislation, policies and procedures in order to protect the bank from financial and reputational risk. · Understanding of changes to legislation or policy impacting on the HR Advisory. · A strong understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with commercial aims & goals. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels