Risk Analyst - Needs Based Conversation Westpac Banking Corporation Adelaide, Australia Job Description 12-month max term contract Role will be based in Adelaide Full-time role (Monday-Friday) How will I help?The Financial Crime Surveillance (FCS) team is part of Westpac's Risk Division and is responsible for detecting, deterring and fighting financial crime.This role is part of the first line of defence for financial crime related risks, such as anti-money laundering, sanctions, KYC and customer due diligence.As a Risk Analyst in the Needs Based Conversation Team, you'll play a crucial role in safeguarding our financial ecosystem.You'll support teams across Financial Crime Surveillance (FCS) by handling inbound and outbound calls, conducting conversations with customers to collate evidence critical to ongoing investigations.What do I need?Experience within banking or financial services.Previous experience within Financial Crime.Prior customer service experience including call handling.Investigative mindset and strong analytical skills.Critical thinking and the ability to interpret information and make decisions.Comfortable working independently and managing your own case load.Strong verbal, written and interpersonal communication skills.Computer literacy with ability to work with multiple systems with ease. How do I apply?Start here.Just click on the APPLY or APPLY NOW button.At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community.If you're interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse, veterans and reservists, and Indigenous Australians to apply.If you have questions about the recruitment process, please email Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for people with disability and/or neurodiversity.If you require an adjustment to be made during the recruitment process at any stage, please email #J-18808-Ljbffr