About Us: Telephone & Communication Services (TCS Tas) has been a leading provider of telecommunications solutions in Tasmania for over 30 years. Our mission is to deliver top-quality, reliable communication and network services to businesses across the region. With a focus on customer satisfaction, cutting-edge technology, and a commitment to excellence, we continue to grow and innovate. Join our dynamic team and be part of our journey!About the Role: We're looking for a motivated and proactive Help Desk team member to be the first point of contact for our clients. This casual role is vital to ensuring smooth operations, troubleshooting client issues, and scheduling work to ensure minimal downtime for customers. You'll be the friendly, knowledgeable voice customers hear when they call TCS.Key Responsibilities: Provide first-line support for incoming client calls, triaging and resolving issues or directing them to the appropriate team.Schedule jobs for technicians, ensuring efficient use of resources.Prioritise and manage multiple tasks, balancing customer service with administrative duties.Communicate effectively with both clients and team members to ensure timely resolution of issues.Be comfortable communicating over the phone with clients on a daily basis.Work autonomously and as part of a team to ensure seamless customer service.What We're Looking For: A keen interest in IT and technology, with a desire to learn and grow in the field.Excellent communication skills – you'll need to be clear, patient, and professional with customers and colleagues alike.Comfortable with phone communication and able to handle multiple client calls with professionalism.The ability to work autonomously, prioritize tasks, and manage time effectively.A team player with a willingness to share knowledge and support others.Strong problem-solving skills and a focus on customer satisfaction.A valid driver's license and the ability to work in Australia are essential.Why Work with Us: Be part of a company with over 30 years of excellence in telecommunications.Flexible working hours to suit your availability.Opportunities for professional development and growth.Work in a supportive and collaborative team environment.How to Apply: Think you've got what it takes? Show us your ability to communicate by giving Andy a call at ******** to introduce yourself. We want to hear how you handle the phone – it's a key part of the role!