In this role, you will make an impact in the following ways :
* Apply documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and tools.
* Disassemble, inspect, and clean engines and/or engine components.
* Assist with the completion of required documentation, such as work completed documentation, time sheets, warranty claims, and quality forms, via handwritten forms or business system input screens.
* Complete training in line with skill and business requirements to enhance your technical skills and knowledge.
* Maintain work area and tools for cleanliness and proper operation, ensuring a safe and organized workspace.
* Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to the supervisor promptly.
Responsibilities
To be successful in this role you will need the following :
* Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Ensures accountability: Holding self and others accountable to meet commitments.
* Nimble learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
* Plans and aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
* Health and Safety Fundamentals: Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury-free workplace.
* Diagnostics Application: Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
* Electrical Knowledge: Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
* Electronic Service Tool Application: Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
* Mechanical Knowledge: Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
* Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
* Service Documentation: Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done.
* Technical Escalation: Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
* Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications
* Apprentice Trained Engine Technician (Preferred)
* Vocational diploma from a relevant technical institution
* Locally valid driving permit (Preferred)
* This position may require licensing for compliance with export controls or sanctions regulations.
Experience
* Minimal level of workshop experience required
* Basic level knowledge of and/or experience with engine products
Qualifications
Qualifications for Internal Candidates :
* Maintain a clean and tidy work area and toolbox.
* Have good attention to detail and enthusiasm to deliver the customer with a quality repair.
* Engine rebuild and major experience preferred but not essential.
* Experience with the Cummins product is preferred but not essential.
Successful candidate to be given option of either Hobart based or Devonport based.
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