About Us
Suncorp Bank offers a career with exceptional growth potential within a culture of purpose and belonging. As part of the ANZ Group, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
As a Banking Consultant, you will assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers' transactional banking needs.
Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options.
We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.
Key Responsibilities
* Generate opportunities for deposits and home lending using the agreed sales process.
* Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
* Aess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
* Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
* Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
* Support and demonstrate a risk management culture in line with Suncorp Bank's values.
* Proactively identify and escalate risks and issues related to your role responsibilities, captured as a service request in Ignite.
* Adhere to Suncorp Bank's complaint resolution process to resolve matters, maintain high service standards and mitigate further risks/losses.
Requirements
* Demonstrated experience in a retail customer sales & service environment.
* Comfortable with digital customer service platforms to assist customers in real-time.
* Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
* Understanding of digital verification and ID validation systems used in customer onboarding.
* Proficiency in digital payment technologies, such as mobile wallets and online payments.
* Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online.
Why Join Us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.
We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Becoming part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.