The Client: Southland Supply Group is a leading Industry Supplier of Personal Protective Equipment, PPE, Workwear, Clothing and Footwear, Construction Site Equipment in Australia. They are seeking a skilled and motivated Customer Service Manager to bridge communication and financial analysis across their two distinct businesses and their vendors. The Role: This full-time role requires strong leadership to navigate complex stakeholder interactions and mentor teams, ensuring all information is accurately communicated and thoroughly analysed before being integrated into the ERP system. The Customer Service Manager will be central to maintaining internal communications and financial operations between the businesses. The position offers an annual salary of $75,000 Superannuation and will be based in Lawson, NSW. The Responsibilities: Manage daily workflows and interactions among stakeholders and vendors. Analyse and maintain critical information exchanged between businesses and vendors. Support a diverse group of stakeholders and representatives to ensure effective communication and collaboration. Document all interactions with stakeholders in Smartsheets to maintain accurate records and facilitate follow-ups. Oversees the accuracy and integrity of financial information before its integration into Dynamics ERP (Nav) to ensure data reliability and compliance. Proactively contacts stakeholders to arrange meetings, either to gather necessary information or to discuss strategic future. Conduct complex applications development and front-end development: Work on developing and implementing sophisticated analytical applications and user interfaces for data visualisation and reporting. Solve problems related to data analysis: Tackle challenges in data processing, cleaning, and transformation to derive meaningful insights and support business objectives. Utilize statistical analysis and data mining techniques: Apply relevant statistical methods to uncover patterns, correlations, and trends within large datasets, contributing to better decision-making processes. Manage time effectively to ensure timely delivery of reports and analyses that meet the organization's standards for accuracy and relevance. Meet reporting deadlines and deliver high-quality outputs The Requirements: Degree or higher qualification Background in working in financial services or similar businesses, experienced in customer service management. At least 2 years' experience in managing and leading customer service team At least 3 years of experience in a similar role in a professional commercial setting. At least 2 years' experience in analysing, organising and managing customer service information and data Familiar with the use of Smartsheets in managing stakeholder interactions an advantage Excellent communication skills both in writing and speaking, and interpersonal skills to effectively collaborate with various stakeholders. Attention to detail and ability to deliver high-quality reports within deadlines. Proficient in Microsoft office