Flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details.
About the role:
* Open position across Melbourne
* Contract/Temp
* Jobs are in urban locations and close to public transport: Elizabeth St location
* Easy to fill timesheet, on-time weekly payment, and option for Real-Time Remuneration
As Customer Service Officer, your responsibilities will include:
* Handle incoming calls and respond to emails in a fast-paced environment
* Demonstrate intermediate computer literacy skills and follow processes/scripts
* Develop strong relationships with new and existing customers
* Process and track orders, and assist clients with transactions and inquiries
* Collaborate effectively in a team environment to meet individual and team goals
* Manage time and organise workload to meet performance expectations
* Ensure all administrative compliance requirements, data entry, and efficient client engagement are met.
Requirements:
* Must have at least 1 year of experience in a call centre or handling inbound or outbound calls
* Able to work under pressure in a fast-paced, agile environment
* Capable of solving problems while adhering to clear guidelines and rules
* Demonstrates resilience and calm when handling complaints or challenging situations
* Professional demeanour with a high level of integrity
* Experience in a call centre environment is preferred but not essential.
We are seeking a customer service superstar with excellent communication skills and a proven ability to engage effectively and sensitively with a diverse range of people.
Join the Hive and expand your opportunities: Apply once, access many.
As a flexhive member, enjoy benefits like 50+ retail savings, preferred super fund rate, and access to our learning platform (coming soon!). By joining our talent pool, you'll be considered for multiple job opportunities.
Our 4-step process:
1. Submit Application
2. Complete Work Preference Survey
3. Onboarding Training
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flexhive by Hudson opens a world of flexible jobs at your fingertips. We employ 100+ staff, pay over 1200 temps in Australia & New Zealand and grow weekly.
flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies.
Join us on Insta: @hiflexhive
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By applying, you accept to receive a follow-up email and text message to enter our qualification process.
This pay rate is inclusive of mandatory 25% casual loading