Seeking an APS4 Service Desk Analyst/Officer for a fixed Non-ongoing 12 month Contract Skills and Experience Required: Ability to apply Level 1 troubleshooting/investigations on all reported ICT issues (hardware and software) using appropriate toolsets to determine the root cause and recorded in a Service Desk ticketing system Experience in IT customer service role or similar Experience and knowledge of end user hardware components (Desktop equipment and peripherals, networked printers, mobile devices, scanners, audio visual) An understanding of service management frameworks such as ITIL Sound technical knowledge, including Microsoft Windows technologies Office products. Experience managing Microsoft Active Directory objects Excellent customer service skills A sound understanding and knowledge of video conferencing technologies and concepts Initial contract duration: 12 Months Contract Non ongoing contract or open to S26 transfers Salary - $76,114 to $82,640 (plus 15.4% Superannuation) Location of work & working arrangements - Adelaide or Melbourne Security Clearance - Must have a Baseline security Clearance How to Apply Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks Closing date: Tuesday 21 January 2025 Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information