About the role As othe Customer Experience Officer, you'll be at the forefront of refining our clients support platform, crafting customised content, and managing ticket triage and responses.
Your responsibilities will include providing technical support, implementing retention strategies, and ensuring quality standards.
From customer profiling to process improvements, you'll be essential to othe success.
Key Responsibilities Manage and enhance our customer support platform.
Create or source content for prospective and existing customers.
Triage and manage support tickets.
Coordinate and respond to support requests and inquiries.
Oversee responses to technical support requests.
Implement initiatives to maximize customer retention and lifetime value.
Provide internal reporting on customer experience metrics.
Create and manage outreach communications to engage customers and drive sales.
Assist in customer profiling and maintaining client personas.
Identify and improve inefficient internal processes.
Support marketing, communication, sales, and order fulfillment activities.
Requirements Minimum of months' experience in a Customer Service position.
Excellent written and verbal communication skills.
Passion and enthusiasm for delivering outstanding customer experiences.
Strong analytical and problem-solving skills with creative thinking.
Experience interpreting data and translating insights into actionable business decisions.
Ability to work independently and take initiative.
Proven ability to engage with customers and improve customer workflows with a focus on active outreach.
Must have full working rights in Australia About our Client Join a dynamic hub where science meets excitement!
Based in Melbourne since 7, their passionate team is on the cutting edge of revolutionizing global medical research.
Their sought-after products are making waves in universities and research institutions.
Nestled in the heart of Fitzroy, their recently revamped office is a space that values diversity and personal growth.
Join the team and experience a commitment to your development, flexible work arrangements, and an atmosphere where dedication merges seamlessly with a spirit of enjoyment.