The APS 4 Helpdesk Operator is responsible for providing service delivery support to the helpdesk between 9am-5pm AEST/AEDT, Monday to Friday. The key duties of the position include The duties include but is not limited to: working individually and as part of a team to respond to inbound phone and email enquiries from a diverse range of internal and external stakeholders responding to, resolving and documenting enquiries in a professional and considerate manner assisting stakeholders with general troubleshooting, investigation, referring to relevant documentation and escalating complex issues as required participating in team engagement and learning and development opportunities maintaining a level of comfort around basic technology including Microsoft 365 products and other grant related systems participating in business improvement initiatives and other projects. Please review the job pack for the full position description.